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Shipping & Returns

Shipping Policy

Aspen Furnishing Shipping Policy

At Aspen Furnishing, we are committed to ensuring your furniture arrives safely and on time. Below, you’ll find details about our shipping process, options, and guidelines.

1. Shipping Options

  • Standard Delivery: Our standard delivery includes transportation of your furniture to your front door.

  • White-Glove Delivery: For a premium experience, white-glove delivery includes in-home placement, assembly (if needed), and removal of packaging materials.

2. Processing Time

  • In-stock items are typically processed within 3-5 business days.

  • Custom or made-to-order furniture may require 4-12 weeks for production and preparation, depending on the design and materials.

3. Delivery Timeframe

  • Delivery times vary based on your location. Most orders are delivered within 7-14 business days after processing. Custom orders may take longer.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location, order size, and the selected delivery option.

  • Free standard shipping may be available for orders exceeding a certain value (details will be listed on our website or during promotions).

5. Local Pickup
Customers in the local area may opt for free in-store pickup. Please contact us to schedule a pickup time.

6. Delivery Areas
We currently ship to most locations within [insert service area, e.g., Canada, the U.S., etc.]. For international shipping inquiries, please contact us directly.

7. Furniture Inspection
Please inspect your furniture upon delivery. If there are any damages or defects, notify the delivery team immediately and contact us within 48 hours.

8. Assembly Requirements
Most of our furniture arrives pre-assembled or requires minimal assembly. White-glove delivery includes full assembly for applicable items.

9. Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information. You can monitor your shipment’s progress online.

10. Delivery Exceptions

  • Orders with multiple items may arrive in separate shipments.

  • Delays may occur during holidays or due to unforeseen circumstances (e.g., weather, carrier issues). We will communicate any delays promptly.

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Return & Exchange Policy

At Aspen Furnishing, we prioritize customer satisfaction. If you’re not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your experience with us is seamless.

1. Eligibility for Returns

  • Standard Items: Returns are accepted within 30 days of delivery. Items must be in their original condition, unused, and in their original packaging.

  • Custom or Special Orders: Custom-made or personalized furniture is non-refundable unless it arrives damaged or defective.

  • Sale Items: Final sale items are not eligible for return or exchange.

2. Initiating a Return

  • To initiate a return, please contact our customer service team at aspenfurnishingca@gmail.com.

  • Provide your order number, proof of purchase, and details about the item(s) you wish to return.

  • Our team will guide you through the return process and provide a Return Authorization Number (RAN).

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

  • Items must be returned using a trackable shipping method to ensure safe and prompt delivery.

  • For larger items, we can arrange pickup and shipping services for an additional fee.

4. Exchanges

  • Exchanges are processed for items of equal or lesser value.

  • If exchanging for a higher-priced item, the difference will be charged to the original payment method.

  • Exchanges must also be initiated within 30 days of delivery and follow the same eligibility criteria as returns.

5. Refunds

  • Refunds will be processed to the original payment method within 7-10 business days of receiving and inspecting the returned item.

  • Shipping fees are non-refundable unless the return is due to damage or a defect.

  • For purchases made using gift cards, the refund will be issued as store credit.

6. Damaged or Defective Items

  • If your order arrives damaged or defective, please notify us within 48 hours of delivery by emailing aspenfurnishingca@gmail.com.

  • Provide photos of the damage and a detailed description to help us resolve the issue promptly.

  • We will arrange a replacement or repair at no additional cost.

7. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Assembled or altered furniture.

  • Mattresses, bedding, or textiles that have been opened or used.

  • Clearance or final sale items.

8. Cancellation Policy

Orders can be canceled for a full refund if the request is made within 24 hours of purchase. After 24 hours, cancellations may not be accepted, especially for custom orders.

Contact Us
For any questions about our Return & Exchange Policy, please contact us at aspenfurnishingca@gmail.com. We’re here to assist you with every step of the process!

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