Store Policy

Customer Care

At Aspen Furnishing, we are committed to delivering an exceptional shopping experience for every customer. Our Customer Care Store Policy ensures that your interactions with us are smooth, transparent, and satisfactory. We are here to assist you every step of the way, whether you’re shopping for new furniture, needing support with your order, or seeking help with returns and exchanges.

1. Customer Service Commitment

Our goal is to provide outstanding customer service. If you have any questions or concerns, we encourage you to contact us. Our team is available to help with product inquiries, order status, customization requests, and any other needs.
Email: aspenfurnishingca@gmail.com
Phone: [insert phone number if applicable]

2. Order Accuracy

We strive for accuracy in processing all orders. Once your order is confirmed, we ensure it is carefully packed and shipped in accordance with our policies. However, please double-check your order details before confirming your purchase to ensure everything is correct (such as size, color, and quantity).

3. Pricing and Payment

All prices are listed in Canadian dollars (or your local currency, as applicable) and are subject to change without notice.
Payment is processed securely through our online store. We accept various payment methods, including credit cards and digital payment options.
Sales taxes and shipping fees (if applicable) will be calculated at checkout.

4. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. All personal and payment details provided are kept confidential and used solely for processing your order. For more information, please refer to our Privacy Policy.

5. Shipping and Delivery

We offer a range of shipping options to meet your needs, including standard and white-glove delivery. Please refer to our Shipping Policy for more details on delivery times, costs, and available services.
Please inspect your items immediately upon delivery. In case of any damage or discrepancy, contact us within 48 hours to resolve the issue.

6. Returns and Exchanges

We want you to be happy with your purchase. If you’re not completely satisfied, we offer a straightforward return and exchange policy. Please review our Return & Exchange Policy for complete details on eligibility, process, and conditions.

7. Product Care and Warranty

To ensure the longevity of your Aspen Furnishing products, we provide care instructions for each piece. Follow these guidelines to maintain your furniture’s appearance and functionality.
Some products come with a manufacturer warranty against defects. Please contact us for more information regarding product warranties.

8. Customer Satisfaction

We are committed to ensuring that every aspect of your shopping experience is positive. If there is an issue with your order, delivery, or product, please contact us immediately. We will do our best to resolve any concerns in a timely and fair manner.

9. Customer Feedback

Your feedback is invaluable to us. If you have suggestions on how we can improve our products or services, please don’t hesitate to share. We always strive to enhance our offerings and customer experience.

Contact Us
For further assistance or to ask any questions about our policies, please reach out to our Customer Care team at aspenfurnishingca@gmail.com. We are here to help!

Privacy & Safety

At Aspen Furnishing, your privacy and safety are of utmost importance. We are committed to protecting your personal information and ensuring a secure shopping experience. This Privacy & Safety Policy outlines how we collect, use, store, and protect your data when you interact with our website or make a purchase from us.

1. Information We Collect

We collect personal information when you use our website, make a purchase, or contact us for support. This information may include:

Personal Identifiers: Name, email address, phone number, and shipping address.
Payment Information: Credit card details or other payment methods (processed securely).
Order History: Details of the products you have purchased or inquired about.
Usage Data: Information about your interaction with our website, including IP address, browser type, and device information.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process, fulfill, and deliver your orders.
Customer Service: To respond to inquiries, provide assistance, and address any issues related to your order.
Improving User Experience: To personalize your experience, improve our products, and enhance the functionality of our website.
Marketing Communications: To send you promotional offers, newsletters, and updates (only if you have opted in).

3. How We Protect Your Information

We take data security seriously and use a combination of physical, technical, and administrative measures to protect your personal information. These measures include:

SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to ensure that all sensitive data transmitted between your browser and our server is protected.
Secure Payment Processing: Payment information is processed via secure third-party gateways and is never stored on our servers.
Access Controls: We restrict access to your personal information to only authorized personnel who need it to complete tasks related to your orders or customer service.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in running our business and fulfilling orders, such as:

Payment Processors: To securely process transactions.
Shipping Providers: To deliver your orders.
Marketing Partners: For email communications and promotions, if you have consented to receive such messages.

All third-party providers are required to use your information only for the purposes outlined in this policy and to maintain the confidentiality and security of your data.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on our website. Cookies are small files stored on your device that help us:

Recognize your preferences and improve website performance.
Track the effectiveness of our marketing campaigns.
Provide personalized recommendations and offers.

You can manage cookie preferences through your browser settings, although disabling cookies may affect your ability to use certain features of our website.

6. Your Rights and Choices

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correct: Update or correct inaccurate or incomplete information.
Delete: Request the deletion of your personal information, subject to certain legal and contractual obligations.
Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or by contacting us directly.

To exercise these rights or if you have any concerns about your personal data, please contact us at aspenfurnishingca@gmail.com.

7. Changes to This Privacy & Safety Policy

We may update this Privacy & Safety Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

8. Contact Us

If you have any questions or concerns about our privacy practices or this policy, please contact us at:
Email: aspenfurnishingca@gmail.com
We will be happy to assist you and address any concerns you may have regarding the protection of your personal information.

Payment Methods

Wholesale Inquiries

Thank you for your interest in partnering with Aspen Furnishing. We are proud to offer a wide range of high-quality furniture for wholesale purposes. Whether you're a retailer, interior designer, or business looking to furnish multiple spaces, we can provide you with competitive pricing, excellent customer service, and customized solutions.

1. Wholesale Pricing & Catalog

Aspen Furnishing offers attractive wholesale pricing for bulk orders. Our catalog features a diverse selection of furniture designed to suit a variety of styles and needs. To receive our latest catalog and pricing details, please contact us directly at aspenfurnishingca@gmail.com.

2. Custom Orders & Special Requests

We are happy to accommodate custom orders and special requests. Whether you need specific sizes, colors, or materials, we work closely with our wholesale partners to meet unique requirements. For more information or to discuss your specific needs, please reach out to us.

3. Minimum Order Requirements

To qualify for wholesale pricing, a minimum order may apply. Details regarding minimum order requirements will be provided upon inquiry, depending on the product range and order volume.

4. Shipping & Delivery

We offer flexible shipping options for wholesale orders, ensuring that your products arrive on time and in excellent condition. Depending on your location and the size of your order, we can provide both local and international shipping. For more details, please inquire about our shipping terms and costs.

5. Payment Terms

We offer flexible payment terms for wholesale customers, including options for invoicing. Our team will provide all necessary payment details and terms upon approval of your wholesale application.

6. How to Get Started

To begin a wholesale inquiry or to request further information, please contact us directly via email at aspenfurnishingca@gmail.com. Our team will respond promptly and provide you with all the details you need to place your order.

We look forward to working with you and building a lasting partnership. Thank you for choosing Aspen Furnishing for your wholesale needs!

Designer Program

At Aspen Furnishing, we value our partnerships with interior designers and professionals who seek to offer their clients stylish and high-quality furniture. To support your design vision, we offer a variety of exclusive benefits for designers, including competitive pricing, personalized service, and the flexibility to meet your specific project needs.

1. Designer Registration

To become an official Aspen Furnishing designer partner, you must complete a registration process. Please contact us at aspenfurnishingca@gmail.com to receive the registration form and submit your business details. Once approved, you will gain access to our exclusive designer pricing, catalog, and promotions.

2. Designer Pricing & Discounts

Registered designers are eligible for discounted pricing on all items in our collection. Our team will provide you with a custom quote based on your order volume and project requirements. Discounts are based on the scale of the order and are available for both single-piece and bulk purchases.

3. Custom Orders & Project Support

Aspen Furnishing offers the option for custom furniture tailored to your design specifications. Whether it's adjusting the size, finish, or fabric, we work with you to bring your vision to life. We are here to offer guidance and support throughout the process to ensure the final product meets your expectations.

4. Order Process & Lead Time

Orders from designers are processed promptly, with lead times provided upfront for each order. For custom pieces, additional time will be required, and our team will keep you informed throughout the production process. We strive to provide clear communication and deliver projects on schedule.

5. Shipping & Delivery

We offer flexible shipping options for designers, including direct-to-site shipping for large projects. Shipping fees and delivery times will vary depending on your location and order size. Our team will coordinate shipping logistics to ensure timely and safe delivery of your order.

6. Designer Account Management

Upon becoming a designer partner, you will be assigned a dedicated account manager who will assist with quotes, order tracking, and any special requests you may have. Your account manager will be your primary point of contact for all inquiries and support.

7. Payment Terms

Designers can benefit from flexible payment terms based on the nature of the project. For larger orders, we may offer payment plans or extended terms. Payment details will be discussed and agreed upon prior to order confirmation.

8. Return & Exchange Policy

Our Return & Exchange Policy applies to designers as well. We want to ensure that every piece of furniture meets your client’s expectations. If an item is damaged upon delivery or does not meet specifications, please contact us within 48 hours to arrange for a return or exchange.

9. Exclusivity & Promotions

As a designer partner, you will have access to exclusive promotions, seasonal sales, and special offers. We may also offer early access to new collections and custom design services tailored specifically for your projects.

10. Terms of Use

By becoming a designer partner, you agree to comply with Aspen Furnishing’s policies, including pricing confidentiality, fair usage of promotional codes, and the proper use of our brand assets for your marketing purposes.

Contact Us
To get started or for any inquiries about our Designer Program, please contact us at aspenfurnishingca@gmail.com. Our team is here to support you in every step of your design journey.